Refund and Returns Policy

1. Purpose
At Ada Meyhane, customer satisfaction is our top priority. This policy outlines the refund and return conditions for online orders.

2. Order Cancellation and Refund Conditions

You can request to cancel your order before the preparation process begins by contacting us at ada@ada.restaurant.
Once the preparation process has started, orders cannot be canceled or refunded.

3. Missing or Incorrect Orders

If you notice a missing or incorrect item in your order upon delivery, you must contact us within 24 hours of receiving your order.
If the mistake is ours, the missing items will be redelivered, or you will be refunded for the respective items.

4. Food Safety and Return Conditions

Food products cannot be returned due to health and safety reasons. However, if a product is found to be spoiled, defective, or unfit for consumption, we will investigate the matter and, if valid, issue a full refund.
To request a refund, please send an email to ada@ada.restaurant with detailed information and photos of the product in question.

5. Refunds

Approved refunds will be processed within 7-10 business days, depending on your payment method.
Refunds will only be issued via the original payment method used for the order.

6. Contact Information
If you have any questions about our refund or return policy, please contact us:

INVESTURK LIMITED
Company number: 14456132
Registered office address:
63 London Street, Reading, England, RG1 4PS